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Neighbors Bank Review: Get Your Home Loan Right?


Today we’ll check out Neighbors Bank, a company that refers to itself as a “hometown bank” that got its start all the way back in 1945 in Clarence, Missouri.

It originally served folks in the counties of Shelby, Macon, and Monroe before making a digital transformation in 2018, when a name change was made to align with its new look.

The company says it still operates under the same values, though instead of focusing solely on individuals and families in rural America, they provide home loans to borrowers nationwide.

Let’s more about them.

Neighbors Bank Fast Facts

  • A FDIC insured depository bank
  • Founded in 1945, headquartered in Columbia, Missouri
  • Offers home purchase loans, refinances, and formerly savings accounts
  • Licensed to do business in all 50 states and D.C.
  • Operate like an online bank despite having a brick-and-mortar location

As noted, and as their name implies, Neighbors Bank is a depository that holds money for its customers via savings accounts.

While they aren’t currently accepting new online savings accounts, they’ll be able to take your mortgage application, whether it’s for a home purchase or a mortgage refinance.

Despite being a brick-and-mortar bank with more than 70 years of history, they actually only operate one physical location in Columbia, Missouri.

This means you’ll be working remotely if you choose Neighbors Bank for your home loan needs.

But this can be a good thing as they’ve invested in the latest technology, including a digital mortgage process and a free smartphone app.

Another plus is the company is licensed to do business in all 50 states and the District of Columbia, so they’re available to all.

How to Apply for a Mortgage with Neighbors Bank

  • To get started simply call them or fill out a short form on their website
  • A loan consultant will get in touch to discuss eligibility and mortgage rates
  • When ready to apply they offer a digital mortgage experience that is mostly paperless
  • Once submitted you can track loan progress 24/7 and satisfy conditions via the online borrower portal

You’ve basically got two options to get the ball rolling – either pick up the phone and call them directly, or fill out a short lead form on their website.

If you do the latter, you’ll just need to answer a series of questions about yourself and your property (or soon-to-be property).

From there, a Neighbors Bank loan specialist will get in touch to discuss loan options, eligibility, and mortgage rates.

It’s also possible to get pre-qualified for a mortgage if you’re still shopping for a suitable home.

Assuming you like what you hear, you’ll be prompted to begin the online digital mortgage application, which appears to be powered by fintech company Blend.

It allows you to perform most tasks electronically, whether it’s filling out the app itself, scanning/uploading documents, or eSigning disclosures.

Their online orrower portal is also where you’ll sign in to monitor your progress 24/7 and tackle your to-do list as you make your way to the finish line.

All in all, they make it easy to apply for a home loan and get status updates thanks to their use of the latest technologies.

Loan Programs Offered by Neighbors Bank

  • Home purchase loans
  • Refinance loans: rate and term and cash out
  • Conventional loans backed by Fannie Mae and Freddie Mac
  • FHA loans
  • VA loans
  • USDA loans
  • Low down payment loans
  • Fixed-rate and adjustable-rate options available in a variety of loan terms

Neighbors Bank offers both home purchase financing and mortgage refinance loans, and says it specializes in low down payment loans.

This means they serve first-time home buyers, along with existing homeowners who are looking to save money (rate and term refinance) or those in need of money (cash out refinance).

You can get a conventional loan backed by Fannie Mae and Freddie Mac, or a government-backed loan, such as an FHA loan, USDA loan, or VA loan.

Those main loan types cover much of the population, though borrowers looking for specialty loans may not find what they’re looking for.

It’s unclear if they offer home renovation loans, including FHA 203k or Fannie Mae HomeStyle, but there’s a decent chance they do.

However, there’s no mention of jumbo loans on their website, so those with larger loan amounts may need to go elsewhere.

The same goes for second mortgages, which don’t appear to be available at Neighbors Bank.

The good news is you can get a fixed-rate or adjustable-rate mortgage in a variety of loan terms, whether it’s a 30-year fixed, a 5/1 ARM, or something in between.

Neighbors Bank Mortgage Rates

One slight downside to Neighbors Bank is the fact that they don’t publicize their mortgage interest rates on their own website.

While you might come across them on third-party websites, it’d be nice if they posted daily rates directly for prospective customers to see.

Still, this doesn’t mean their mortgage rates are any less competitive than other banks and lenders, but it does mean you’ll need to get in touch with someone to find out where they stand.

As noted, you may also come across them if shopping rates online, as they do seem to advertise quite a bit on websites like Zillow.

From my own experience, they appeared to offer low rates, but perhaps not the absolute lowest of the many lenders listed on Zillow.

As always, put in the time to comparison shop with Neighbors Bank and other lenders to ensure you receive the lowest interest rate on your mortgage.

And don’t forget about the lender fees! To that end, Neighbors Bank doesn’t mention what fees they charge, so it’s unclear if they charge a loan origination fee or other common fees like underwriting or processing fees.

Neighbors Bank Reviews

On Zillow, Neighbors Bank has a solid 4.76-star rating out of 5 from about 80 reviews, with many highlighting the ease of working with them, along with the attention to customer service.

And on Google, they have a 4.7-star rating out of 5 from more than 200 customer reviews.

Additionally, they’ve got a 4.3-star rating out of 5 on Trustpilot from about 30 reviews, which while not as strong as the other ratings sites, is still considered “excellent.”

The company also has nearly 500 customer reviews on its own website, with a 4.8 out of 5 customer satisfaction rating and 96% saying they’d recommend Neighbors Bank.

Lastly, it’s unclear if the company is Better Business Bureau accredited or what their rating is, as I was unable to find their listing on the BBB website.

In summary, Neighbors Bank appears to offer the latest technology combined with a human touch, noting that both friendly, personal service and mortgage expertise are critical to the process.

Assuming their mortgage rates and lender fees are also competitive, they could be a viable option for your home loan needs, whether it’s a new home purchase or a refinance.

Neighbors Bank Pros and Cons

The Good

  • Can apply for a mortgage online in minutes
  • Offer a digital home loan experience and online borrower portal
  • Plenty of home loan programs to choose from
  • Licensed to do business nationwide
  • Excellent reviews from past customers
  • Free smartphone app

The Perhaps Not

  • Only one physical location
  • Do not publicize mortgage rates or lender fees
  • Don’t appear to offer jumbo loans or second mortgages

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