The 57-year old woman, Nina Morra, who had recently suffered a stroke back in January and spent subsequent months in the hospital, was also behind on her Bank of America mortgage.
The bank had been pursuing foreclosure, but managed to work out a repayment plan with the borrower, though it didn’t seem to come quickly enough.
By the time Morra arrived home from the holiday, the locks on her doors had been changed; it took another three days for her to make sense of the ordeal and gain access to the home, only to find that all the utilities were also shut off.
A Bank of America spokesman took responsibility for the changed locks, and said it would pay any costs associated with the mix-up.
Morra called the incident a “nightmare that didn’t have to happen.”
Bank of America issued a press release today, noting that it has provided more than 600,000 loan modifications since January 2008.
The company has also expanded its default management staffing to 13,000, though it’s unclear if that’s enough considering its hefty loan servicing portfolio.