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PNC Mortgage Review: Low Rates Maybe, and Now a Digital Application Process Too

PNC Bank

If you haven’t heard of PNC Mortgage before, you probably will in the near future.

They’re a rapidly growing depository bank and mortgage lender with 2,600 branches across 19 states nationwide.

PNC is also one of the top 10 largest banks in the United States based on total assets. However, most of their retail operations tend to be in the Midwest and Northeast regions of the country.

But you can still apply for a home loan with the company from just about anywhere in the United States because they let you apply online, by phone, or in person at a branch.

Let’s learn more about PNC to see if they should be included in your home loan search.

Who Is PNC Bank?

  • A depository bank and mortgage lender with roots in Pittsburgh
  • The name is based on two former predecessors (Pittsburgh National Corporation and Provident National Corporation)
  • They acquired National City Mortgage during the housing crisis in 2008 to become a major mortgage player
  • A top-20 mortgage lender nationally that funded about $20 billion in home loans during 2022

The history of PNC Bank can be traced all the way back to the mid-1800s, though it’s unclear when they first began offering mortgages on residential properties.

But one thing is certain – they’ve been around a while and look to be growing larger as time goes on, especially in the home lending space.

One major catalyst in their growth story had to do with their timely acquisition of National City Mortgage, which was a major home loan lender until the housing crisis hit in the early 2000s.

PNC Mortgage basically reinvented itself with the merger thanks to National City’s large mortgage presence. They were a top-10 mortgage lender up until the crisis.

However, PNC has yet to crack the top-10 lender list themselves, though it’s probably a matter of time if they continue on the same course.

What Does PNC Mortgage Offer?

  • They offer both fixed and adjustable-rate loan options
  • Conforming loans and jumbo loans
  • FHA loans
  • VA loans
  • USDA loans
  • Doctor mortgages
  • Home equity loans and lines of credit
  • And grants and homebuyer assistance

They offer a variety of home loan programs, including typical fixed-rate options like the popular 30-year fixed and 15-year fixed.

Additionally, you can get your hands on three different types of ARMs, including a 5/1 ARM, 7/1 ARM, and a 10/1 ARM.

If you happen to live in a more expensive region of the country, or have plans to buy a mega-mansion, know that they accept jumbo loan amounts up to $5 million. This should satisfy most borrowers out there.

Conventional loan options aside, they offer government home loans as well, including FHA loans, USDA loans, and VA loans.

Their government loan options come in 30-year fixed and 5/1 ARM varieties. You can also get a medical professional mortgage, which features special terms like no PMI.

PNC also offers three different types of home equity options, including a HELOC, a home equity loan, and a so-called “Home Equity Rapid Refinance.”

All three include a 0.25% interest rate discount when you set up and maintain automatic monthly payments via a linked PNC checking account.

The Home Equity Rapid Refinance is referred to as a “lower cost solution than a traditional fixed rate mortgage,” though they also say you can enjoy fixed payments for up to 30 years.

It’s somewhat unclear what it actually is, though it sounds kind of like a cash out refinance with limited closing costs. One twist is it seems to be a home equity loan that is in the first position (not subordinate), an important detail if you were to get foreclosed upon.

Anyway, a home appraisal fee isn’t required in many cases, and they allow LTVs as high as 84.9% with no private mortgage insurance. It sounds like a weird take on a home equity loan.

PNC Mortgage Rates Seem Competitive

  • PNC Mortgage openly advertises its mortgage rates
  • Which not all home loan lenders tend to do
  • They appear to be quite competitive relative to other lenders
  • But note that they often assume a 70-80% LTV ratio among other things

Speaking of interest rates, let’s talk about the rates at PNC Mortgage. First off, kudos to them for advertising their mortgage rates. Not all mortgage companies do.

My first impression – they’re quite competitive, but as always, we have to consider the assumptions they make. And they make some pretty big ones.

For conforming loan amounts, they assume you’re putting down 20% of the home purchase price, or that you have 20% equity in your home. Plenty of homeowners put down less when buying and/or have less equity.

They also expect you to have excellent credit, defined as a 740-credit score, and presume the property is a one-unit single-family home.

When it comes to jumbo loans, they make the same assumptions but base pricing on a 30% down payment, or 70% LTV.

While this isn’t uncommon (most lenders do this), you do have to pay attention to the assumptions to ensure you aren’t disappointed when you receive your actual rate quote.

Also take note of the lock period, which might be 30 or 60 days. If you accept a lower lock period you might be able to obtain an even lower mortgage rate.

PNC Mortgage Reviews

  • If their mortgage rates and closing costs are competitive by all means consider them
  • They also recently launched a digital home loan process powered by Blend
  • And they offer a free biweekly payment service and relationship discounts
  • But their reviews are a bit mixed so be sure to do your research

It’s hard to get super excited about going to a big, old bank to get a home loan.

But they recently launched a revamped digital mortgage process backed by fintech company Blend in September 2022.

They also offer relationship discounts on their mortgage rates and home equity offerings, along with a free biweekly mortgage payment service.

However, they’re a little late to the party seeing that other major players, such as Rocket Mortgage from Quicken, and the digital offerings provided by the likes of Bank of America and Chase, have been around for years.

Maybe PNC can offer lower mortgage rates than the competition, which is certainly enough to choose them over another lender, but there doesn’t seem to be much else to talk about here.

They have their “Home Insight Planner,” which features some mortgage calculators and lets you generate home affordability scenarios, but it seems a bit clunky and not all that revolutionary.

They do service a lot of mortgages, so it’s possible you might actually be making your mortgage payments out to PNC if you get your home loan with them. This can be a plus if you’re sick of your mortgage loan being sold and transferred over and over.

But until they do more to separate themselves from the crowd, they likely won’t attract many clients outside their existing customer base, especially as more disruptors emerge to shake up the scene.

Lastly, while they do have an ‘A+’ rating from the Better Business Bureau (BBB), many of their reviews are pretty low.

For example, they’ve got a 1.12/5 rating on the BBB website from reviews, a 1.3/5 on Trustpilot, and a 3.7/5 on WalletHub.

The one bright spot is Zillow, where they enjoy a 4.95/5, with most reviews likely more aligned with their home loan business than overall banking services.

If that’s the case, PNC could be a good choice among other mortgage companies out there.

PNC Mortgage Pros and Cons

The Good Stuff

  • Offer a digital mortgage process powered by Blend
  • Can apply for a home loan online, in-person, or by phone
  • Openly advertise their mortgage rates online
  • Relationship discounts for existing customers
  • Lots of loan programs to choose from including jumbos and home equity loans/lines
  • Licensed to do business nationwide
  • They service their own loans
  • A+ BBB rating

The Maybe Not

  • As a big bank they might be overly bureaucratic/slow
  • Mixed customer reviews across ratings websites
Colin Robertson

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