What on Earth Is a Zestimate and Is It Accurate?

September 7, 2011 5 Comments »


I was on Zillow the other day looking at real estate when it occurred to me that I never really touched upon the so-called “Zestimates” offered up by the real estate portal.

Most consumers have heard of them, but they’ve been largely written off by industry folk as “unreliable” and various other expletives.

First things first, let’s define a Zestimate. By Zillow’s own account, a Zestimate is the “estimated market value” of a property.

By estimated, they mean a home value assigned using proprietary computer algorithms developed by statisticians.

They also refer to Zestimates as a “starting point in determining a home’s value,” which is important to note when browsing around Zillow.

A Zestimate is computed based on data, not human touch, vision, interaction, etc. And we all know how computers can fall short…

Where to Find a Zestimate?


If you look up any property on Zillow, whether it’s for sale or not, you should see a Zestimate at the very top of the page, directly under the last sales price (or current listing price).

And if you scroll down a bit more you’ll see an entire section dedicated to the property’s Zestimate, including a 1-year, 5-year, and 10-year graph.

On the graph, you’ll be able to track the history of the Zestimate alongside home prices for both the city and zip code to get a better feel for the property in question.

It also displays the movement of the Zestimate over the past 30 days to give you more information about recent price movements, as seen below.

Recently, the company launched a Zestimate forecast, which as the name implies is an estimate of the home’s value over time, in this case the next 12 months (both dollar amount and percentage wise).

Finally, you’ll see a so-called “Rent Zestimate,” which is simply the estimated monthly rental price of the property.

Is Zillow Accurate?

Zestimate history

This is a tough question to answer because like any other statistical model they could get the value right on the nose or be $100,000 or more off. It’s a bit of a crapshoot really.  But it certainly depends on the property.

For example, a 3-bedroom, 2-bathroom single-family residence built in 1982 in Your Town, USA may be assigned a Zestimate of $250,000, based on data culled by Zillow.

You’ll also see a value range, which displays the high and low estimated value of the property.

A large range indicates less data/higher volatility, whereas a small range means Zillow has plenty of information to make an informed decision.

In other words, if there are lots of sales in a given area where homes are pretty uniform (same style/size/layout/number of beds and baths), the Zestimate will probably be pretty accurate.

Conversely, if the property is unique and in a sparsely populated area where homes only sell a few times a year, the Zestimate may be a far cry from its true value.  And this can be too low OR too high.

So if a multi-million dollar home sells next to yours, and it’s the only recorded sale over the past six months, your Zestimate will probably be inflated if it’s not truly a multi-million dollar home.

Zestimates may also appear to be too low if there’s a ton of demand in a certain area because buyers are technically overpaying based on the value Zillow comes up with.  The opposite is also true.  That being said, the seller won’t care that they’re selling well above their Zestimate so long as someone is willing to pay.

And if you make the “Zestimate is too high” argument, you’ll probably get laughed at by the seller and the real estate agent.

Of course, if I were buying a home and had the choice, I’d want to be making an offer on a home that was listed below the Zestimate, whether accurate or not.  It’s not a must, but if I had the choice…

Note: Only about 100 million homes have an associated Zestimate, so you could get extremely unlucky, but chances are the property you’re researching will have one.

A Zestimate Is Not an Appraisal!


This is where things get ugly. A lot of homeowners, and I suppose some in the industry, seem to get tripped up into thinking a Zestimate is an home appraisal.

Zillow explains right on its informational page that a Zestimate is not an appraisal, and cannot be used in place of an appraisal.

Why? Because Zillow hasn’t physically inspected your home, like a real appraiser would.

And the data they receive may be dated, incomplete or inaccurate, especially if recent changes have been made to the home in question, or if a home has sold nearby.

Regardless, you can’t get a mortgage with a Zestimate. An appraisal from a certified appraiser will be required by the mortgage lender to obtain financing in most cases.

So what does that tell us? Well, it means Zestimates are exactly what Zillow says they are, a starting point. An idea, a ballpark, an estimation of a home’s value using a computer.

In other words, take them with a huge grain of salt.  But still brag to your friends if and when your Zestimate rises!

Read more: How much house can I afford?

(photo: AlexiUeltzen)


  1. Torrey Smith September 12, 2016 at 9:40 am -

    Have you seen http://www.quickmv.com ? It produces a value that’s not automated performed by humans. Hope that helps.

  2. Colin Robertson December 30, 2015 at 2:29 pm -


    You could submit a complaint to the CFPB…they handle mortgage-related issues nowadays.

  3. JOlsen December 23, 2015 at 3:49 pm -

    We just completed closing documents for a loan refinance. We had an appraisal done by a local appraiser, that our mortgage lender sent to our house, after an appointment was arranged by us. We thoroughly agreed with the appraised amount, and even have this same appraised amount, from another local appraiser.

    Early on in the loan processing procedure, we noticed a figure surfacing referring to our appraised value being $30,000 under our actual appraisal. We asked why reference was made to our appraisal, using a figure, that was $30,000 less than our actual appraisal. We never got an explanation, other than we were going to be penalized with extra charges and conditions, due to the “revised” appraised value, being lower than expected. Again, we objected, as all we had was the original appraisal figure done by a licensed appraiser in our state..

    Then, upon close inspection of our closing papers, the figure showing $30,000 less than our appraisal, was showing up again, and reference was made to our appraisal again.

    Finally, at the 11th hour, after complaining that the document pertaining to the appraisal had an incorrect figure, we were provided with a “desktop review,” done by an out of state appraiser, who, it appears, is not even licensed in our state. and this “desktop review,” essentially replaced our actual appraisal. All references to an appraisal are now showing the desktop review appraisal amount, rather than the original appraisal amount.

    When I submitted this info to the regulating authorities, nothing was said about any fraud that might have been committed, instead, I was asked what I expected to get from my submitted complaint.


  4. JimBob September 15, 2015 at 8:11 pm -

    Appraisals can be a joke too. Just sayin’. Pretty much all of the conditions that skew a Zestimate in one direction or the other can influence an appraiser’s final decision.

  5. Herman August 30, 2013 at 5:59 am -

    Zestimates are a complete joke – they’re far from accurate and the range is typically a couple hundred thousand dollars. What’s the point of that?

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