Today we’ll do an in-depth review of CrossCountry Mortgage, which as the name implies, is a nationally-licensed mortgage lender that offers its home loan services in all 50 states and the District of Columbia.
Given their name, it’s a good thing they do. The consumer direct mortgage lender is based out of Brecksville, Ohio and has been around since 2003.
Perhaps their biggest claim to fame is the fact that they are the main lender partner of Costco Mortgage. So if you’re a Costco customer, you may come across them.
CrossCountry Mortgage Fast Facts
- Founded in 2003 by CEO Ronald J. Leonhardt, Jr
- Headquarters in Brecksville, Ohio
- Nationally licensed direct lender in all 50 states
- Nearly 3,000 employees at over 200 branches
- Fannie Mae, Freddie Mac, and Ginnie Mae Approved Seller/Servicer since 2012
- Owns a loan servicing portfolio worth $2.387 billion+
- The main mortgage lender partner for Costco
Interestingly, CrossCountry Mortgage began as a mortgage broker before transforming into a full-scale mortgage lender themselves.
Today, they are around a top-30 retail mortgage lender, with aspirations to probably crack the top-25 and go even higher over time.
In 2019, they did loan volume of roughly $14 billion, with a high concentration of loans originated in California, Florida, Illinois, and Ohio, per HMDA data.
In 2019, they acquired Chicago, IL-based PERL Mortgage, and a year earlier, Chicago-based bemortgage. This has allowed them to expand their footprint, especially in the Midwest.
Most recently (May 2020), they acquired the assets of of New Jersey-based mortgage lender First Choice Loan Services Inc., a Costco Mortgage partner.
They also own subsidiaries BestRateUSA and Veterans Lending Group, the latter being a VA loan lender.
And were also recently named to Inc. Magazine’s list of 5000 fastest growing private companies in the United States. Let’s learn more about them.
Applying for a Home Loan with CrossCountry Mortgage
First, you fill out a short pre-qualification form on their website. Then a licensed loan officer will contact you within 24 hours to go over eligibility and your loan options.
This will involve a full pre-qualification to ensure you qualify, followed by a consultation to go over loan options and mortgage rates.
You can also use the “find a loan officer” feature to search for a loan officer by name (if you’ve been referred or know someone specific), or search by branch location if you want to speak to someone nearby.
These individuals have their own websites, which have different application forms, some powered by digital mortgage tech company Blend.
So it appears you can apply for a mortgage without actually speaking to anyone. And get personalized rates and compare loan options depending on the branch in question.
Once approved for a loan, there is functionality to upload documents, track loan status, and more.
FastTrack Credit Approval Program
CrossCountry Mortgage offers its FastTrack Credit Approval program, which is designed to give you an edge in a competitive housing market.
First, you apply for a mortgage and provide all the required documentation, such as W-2s, bank statements, and tax returns. Your credit history will be reviewed.
Then you’ll receive two letters – a buyer letter that shows you have Credit Approved status subject to terms and conditions.
And a seller letter (pre-approval letter) you can share with a homeowner to show your approved loan amount, along with the statement that you’ve been Credit Approved.
Even if you haven’t found a home yet, you can clear conditions on your loan that aren’t related to the property itself.
In fact, your loan could close in as few as 7 days after signing a purchase contract, assuming you’ve cleared most of your borrower-specific conditions.
Regardless of how you approach it, they aim to close in 21 days, which is a plus for those buying a home on a tight deadline.
What Home Loan Products Does CrossCountry Mortgage Offer?
- Conventional loans (Fannie/Freddie)
- Government loans (FHA, USDA, VA)
- FHA 203k loans
- FHA cash-out refinance
- Jumbo loans up to $3 million
- Streamline refinances for FHA, USDA, and VA
- Reverse mortgages
CrossCountry Mortgage offers home purchase loans, mortgage refinances, renovation loans, home equity lines of credit, and reverse mortgages.
In terms of available loan options, they’ve got all the main offerings, including conventional loans, both conforming loans backed by Fannie/Freddie and jumbo loans for those who require larger loan amounts.
They’ve also got the full slate of streamline refinance programs for all loan types.
Regarding specific loan programs, their fixed-rate mortgages are available in terms ranging from 10 years to 30 years.
For their adjustable-rate mortgages, 3/1, 5/1, 7/1, and 10/1 ARMs appear to be available.
Lastly, they offer reverse mortgages backed by the FHA, known as Home Equity Conversion Mortgages (HECM).
CrossCountry Mortgage Rates and Fees
They do not advertise their mortgage rates on their website. However, you can request a free mortgage rate quote by filling out a short form online.
After you complete it (shouldn’t take more than a minute), a loan officer will contact you to provide quotes and loan options, and next steps to generate a pre-approval if desired.
Because they don’t disclose rates, it’s unclear how competitive they are relative to other mortgage lenders.
Additionally, they don’t disclose lender fees on their website, so again, you’ll need to make contact with a loan officer to find out those details.
CrossCountry Mortgage Reviews
On Zillow, CrossCountry Mortgage has an amazing 9,124 reviews with a rating of 4.97 out of 5 stars.
That’s probably as close to perfection as you can get – the number of reviews is also a good sign because it’s a very large sample size.
Most reviews note that both the interest rate and fees were lower than expected, which gives us a window into their competitiveness.
They also have 3.5 out of 5 stars on the Better Business Bureau website, but it’s only based on 61 customer reviews.
And it’s not as bad as it sounds seeing that most BBB customer ratings are poor because they’re driven by complaints. Consumers don’t typically review companies on the BBB website.
The near-10,000 reviews on Zillow is probably the best gauge of how well-liked they are as a company.
CrossCountry Mortgage Pros and Cons
The Good Stuff
- A+ rating with BBB, accredited since 2016
- Lots of different loan programs available
- Ability to apply online with certain branches
- Use Blend technology for the mortgage application
- Highly-rated on Zillow by past customers
- Licensed in all 50 states and DC
- Free mortgage calculators and help articles on website
- They service many if not all of the home loans they originate
- Partnered with Costco to offer reduced lender fees
The Potential Bad Stuff
- Do not advertise mortgage rates
- No mention of lender fees
- Unclear if they charge an application fee (e.g. rate lock fee or upfront appraisal fee)