Today we’ll review Texas-based retail mortgage lender “Envoy Mortgage,” which is a Fannie Mae, Freddie Mac, and Ginnie Mae approved seller/servicer that is licensed in 48 states.
About Envoy Mortgage
- Founded in 1997 as First Houston Mortgage, became Envoy in 2008
- Independently owned national retail mortgage lender
- Headquarters in Houston, Texas
- Licensed do to business in 48 states and D.C. (not in Alaska or Hawaii)
- 150+ branch locations located throughout the U.S
They’ve been around since the late 1990s, but changed their name in 2008, from First Houston Mortgage to Envoy Mortgage. This may have been a reflection of their ambition to grow nationally.
At that time, they had annual loan volume of roughly $700 million and a staff of 350 employees.
It’s unclear how large they are today, but the company mentioned doing more than $4 billion in home loan volume annually back in 2018.
They used to operate a national correspondent lending division out of Monroe, Louisiana until it was sold to New Penn Financial, but now focus solely on retail lending.
Envoy Mortgage’s tagline is it wants you to “love your mortgage experience.”
How to Apply with Envoy Mortgage
- Customers work with licensed loan originators nationwide
- You can start an application online and get paired up with a loan officer
- Or select a loan officer by name or location if you prefer to pick someone specific
- You can also visit a branch location if one is located near you
Like several other lenders who have yet to go fully digital, at least for the initial application portion, you start by connecting with a loan originator.
On their website, you select that you are or are NOT already working with a loan originator.
If you are, you click on “find my loan originator” and then enter a name to find that individual.
If you aren’t already working with someone, you click “apply now” and fill out a loan application online. Once completed, you will be matched up with a loan originator in your area who will then contact you.
Alternatively, you can use the branch locator on their website to find an office nearest you, then connect with that individual if you prefer someone close by.
Anyway, once connected with a loan officer, they will help you through the process from start to finish.
EnGen – The Streamlined Digital Mortgage Application
In February 2020, Envoy Mortgage launched its version of a digital mortgage application known as “EnGen,” which is short for “ENvoy GENeration.”
Now Envoy customers can easily connect bank statements, W-2s, and tax returns to their loan application instead of having to scan or upload documents.
Additionally, they can track their loan progress from their phone, tablet or computer and receive automated text and email alerts.
At the same time, EnGen gives Envoy loan originators new tools to simplify their workflow, which should allow them to provide even better customer service.
What Types of Home Loans Does Envoy Mortgage Offer?
- Home purchase, refinance, renovation, and construction loans
- Conventional, government, and non-agency loans
- Appear to specialize in VA loans
- Offer both fixed-rate and adjustable-rate mortgages
Now let’s talk about their product offerings, which are pretty broad. You can get a home purchase loan, refinance loan (rate and term or cash-out), and even a home renovation loan or construction loan with Envoy Mortgage.
Additionally, the offer non-agency loans, those which do not fit the guidelines of Fannie Mae, Freddie Mac, or Ginnie Mae. It’s unclear if this is jumbo loans or something more unique.
Speaking of, the company offers a VA Boot Camp (complete with certifications) to train its loan officers and outside real estate agents on the ins and outs of VA loans.
So if you’re a veteran home buyer or existing homeowner, they should be well-versed on the subject of VA loans.
Envoy Mortgage Rates and Lender Fees
One slight negative to the company is the lack of advertised mortgage rates.
This doesn’t mean their rates aren’t competitive, but if they had outstanding rates, they’d maybe feature them on their website.
Additionally, they don’t mention anything about their lender fees, so we don’t know if they charge a loan origination fee or other fees.
These are all very important considerations when shopping your home loan. Without having these answers, it’s difficult to assess Envoy Mortgage.
Envoy Mortgage Reviews
They have customer reviews on their own website, which totaled over 25,000 as of the time of this writing.
The average customer review was 4.9 out of 5, and 97.4% of customers would recommend Envoy Mortgage to friends and family.
As for outside reviews, they’ve got 4.94 stars out of 5 on Zillow with nearly 1,700 customer reviews. That’s pretty impressive, and may be a testament to their excellent customer service.
The Pros and Cons of Envoy Mortgage
- Offer all types of home loans
- Branch locations in many states and cities nationwide
- Rolling out a digital mortgage solution called EnGen
- Very good reviews from past customers
- A+ rating with Better Business Bureau (Accredited since 2003)
- Free mortgage calculators on their website
The Potential Bad
- Not licensed in Alaska and Hawaii
- Do not advertise their mortgage rates
- Do not disclose lender fees on their website
(photo: Noé Alfaro)