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Freedom Mortgage Review: Specialize in VA Loans But Offer Everything Else Too

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While “Freedom Mortgage” might not be a household name like Quicken Loans or Wells Fargo, the company often finds itself in top-10 lists when it comes to mortgage lending.

In fact, they were the top VA lender during 2020, funding a whopping $72 billion in VA loans, and the top FHA lender with $35 billion in FHA loan volume.

Freedom Mortgage also set a new monthly record in December 2020 with nearly $15 billion in total volume, which is a testament to how large they have become.

So they’re clearly no slouch in the home loan space. In fact, they recently celebrated their one millionth borrower, who happened to be a veteran living in Fishers, Indiana.

The borrower being a veteran was no coincidence because Freedom Mortgage specializes in government lending, including both VA loans and FHA loans.

It also wasn’t surprising that the borrower resided in Fishers, seeing that Freedom Mortgage is the second largest employer there thanks to its 2006 acquisition of Irwin Mortgage.

Table of Contents

Freedom Mortgage History
#1 VA Loan Lender in the United States
What Freedom Mortgage Offers
Freedom Mortgage Rates
Freedom Mortgage Reviews
Thoughts on Freedom Mortgage
Pros and Cons of Freedom Mortgage
Freedom Mortgage vs. Veterans United

The History of Freedom Mortgage

  • They were founded all the way back in 1990 (they are industry veterans)
  • Refer to themselves as 5th largest mortgage provider in the United States
  • The company’s main headquarters are in Boca Raton, Florida
  • Also have wholesale lending operations in Fishers, Indiana
  • Have made a series of major acquisitions in past several years to grow the company

Freedom Mortgage, which was founded in 1990, bills itself as one of the country’s largest full-service mortgage bankers, with a specialization in government-insured home loans.

By full service, they mean offering mortgages via a variety of different channels, including retail, wholesale, and correspondent.

That means mortgage brokers can resell their products to consumers, and smaller mortgage bankers can offer their programs to borrowers via the correspondent channel.

Then of course they have the consumer-facing retail channel thanks to their army of mortgage loan officers positioned across the country.

If you’re a consumer, you can call them up directly (they operate a call center out of Mount Laurel, New Jersey) or visit a local branch if one is located near you.

Freedom Mortgage Is the #1 VA Loan Provider Nationwide

  • Freedom Mortgage is a top-5 mortgage provider nationally
  • And is ranked #1 in the nation for both VA and FHA lending in 2020
  • Also making strides in USDA lending after acquiring Chase’s rural loan business
  • Originated roughly $134 billion (500,000 mortgages) during 2020
  • Licensed in all 50 states including D.C., Puerto Rico, and the U.S. Virgin Islands

At last check, they are the fifth largest home loan provider in the United States, with licenses to do business in all 50 states, including D.C., Puerto Rico, and the U.S. Virgin Islands.

And as mentioned, the #1 VA lender (per the VA) and #1 FHA lender, which is super impressive.

This despite being a nonbank, meaning they don’t take in to deposits like the big banks do.

However, they’ve been growing larger and larger thanks to a series of major acquisitions, including the purchase of Chase’s Rural Housing Business in 2016. This made them a major USDA loan player as well.

Since 2014, they’ve acquired a ton of companies and/or their assets, including Continental Home Loans, New York Community Bank, BluFi Lending, J.G. Wentworth Home Lending, Roundpoint Mortgage, and Sterling National Bank.

The company also added 40 retail branches to its operations in the western U.S. thanks in part to acquiring Ontario, CA-based First Mortgage Corporation.

They’ve now got physical branches in states like Arizona, California, Hawaii, Nevada, New Mexico, Texas and Utah, and a total of 100 nationwide.

In June 2020, Freedom Mortgage set a new monthly volume record, funding nearly $11.3 billion in mortgage loans, which represented over 43,500 closed loans.

They came in 9th on the list of top mortgage lenders for 2019 based on number of loans closed (110,000).

What Freedom Mortgage Offers

  • They specialize in VA loans but also offer FHA loans and USDA loans
  • You can also get a conventional loan backed by Fannie Mae or Freddie Mac
  • Or a jumbo loan that exceeds the conforming loan limit
  • Home purchase and refinance loans available, including cash out and streamline refis
  • Fixed-rate and ARM options to choose from with various loan terms

We know they’re a big company and growing. Now let’s discuss what they offer in the way of home loans.

Their main focus appears to be VA loan lending. As noted, they are the top VA loan lender in the nation after funding $72 billion last year.

They managed this thanks to mortgage refinancing, which accounted for 75% of their VA loans originated during that quarter.

Aside from VA loans, Freedom Mortgage originates a ton of FHA loans and USDA loans. They were also the #1 FHA lender by volume in 2020.

And per the USDA, they were a top-10 USDA lender. So it’s very clear that they have a major presence in the government home loan arena.

For both VA and FHA loans, they allow FICO scores as low as 500, which is very low indeed. For USDA loans, they require a minimum credit score of 620.

They offer streamline refinances for all those loan types, and HARP if you happen to be underwater on your home loan.

In terms of conventional loan offerings, they offer loans backed by Fannie Mae and Freddie Mac, including the newer 3% down payment options.

And they offer jumbo home loans with loan amounts as high as $2.5 million via their Premier Jumbo loan program. However, a minimum credit score of 700-740 is required depending on the attributes of the loan.

Speaking of credit, those who are able to meet ability to repay rules but don’t fit conventional or government underwriting guidelines for one reason or another can take advantage of the company’s Freedom Solutions product line.

The non-QM suite includes expanded debt-to-income ratios, a bank statement documentation option, and recent credit events like foreclosure are permitted.

They also have a renovation lending division and are a leading purchaser of such loans. As such, they can offer flexible guidelines and plenty of options.

Like other mortgage lenders, they offer home purchase loans and refinance loans, including cash-out refinances.

And they offer a wide array of loan programs from adjustable-rate mortgages to fixed mortgages, including 5/1 ARMs, 7/1s, 10/1s, and more. You can also get an ARM via their FHA and VA loan programs if you so choose.

Their fixed mortgages come in 15, 20, 25, and 30-year loan terms, providing plenty of flexibility for all types of homeowners.

Freedom Mortgage Rates

  • They don’t advertise their mortgage rates on their website or elsewhere
  • So my guess is as good as yours here (you’ll need to call to get a quote)
  • Once you do you can compare it to other lenders’ rates and closing costs
  • My assumption is they are industry average but you won’t know until you speak to a loan officer

Like a lot of other lenders, they don’t openly advertise their mortgage interest rates on their website or elsewhere, which makes it impossible to know where they stand.

Of course, they offer mortgages via several different channels, so their rates may vary depending on whether you get a mortgage from them via the retail, wholesale, or correspondent channel.

My assumption is that their rates are industry average, though that’s nothing more than a guess. If and when they share their rates, I’ll add some more coverage here.

The Eagle Eye Program

Once you close your loan, Freedom Mortgage will monitor the mortgage rate environment on your behalf via their “Eagle Eye Program.”

If interest rates fall substantially, you’ll be notified about a possible money-saving refinance.

They may also contact you if the value of your home increases to the point where you might be able to tap equity to free up cash.

Or if there is a new special program or opportunity that may interest you.

After opting in, they will text these so-called Eagle Eye Alerts up to four times per month, though in some months they may not send any.

This is an easy way to keep track of mortgage rates over time, but be sure to do your own due diligence.

It doesn’t always make sense to refinance, and you should also still shop around with other lenders.

Freedom Mortgage Reviews

On Zillow, they have a very impressive 4.86-star rating out of 5 from nearly 2,000 customer reviews, of which a good chunk indicate that the interest rate received was lower than anticipated.

On SocialSurvey, a similar 4.84-star rating from a whopping 29,000 customer reviews, which is even more impressive given the sample size.

They also have a solid 4.5-star rating on LendingTree from about 1,000 reviews, with an 86% recommended rate. That last bit is the only question mark since it’s fairly low relative to other lenders.

Finally, Freedom Mortgage is an accredited company with the Better Business Bureau and has been since 2001. They currently have a ‘B+’ rating.

Their customer reviews on the BBB website yield a less impressive 3.77/5 rating, which is typical as they’re generally complaint-driven and thus lower on the BBB.

VA Loan Churning Controversy

  • In mid-2018 they faced allegations of loan churning
  • Where lenders serially refinance borrowers whether it benefits the homeowner or not
  • In order to make large commissions on the transaction
  • They faced restrictions from Ginnie Mae in terms of securitizing these loans

As mentioned, Freedom Mortgage is one of the largest VA lenders out there.

In mid-2018, Freedom Mortgage got caught up in the VA loan churning debacle where lenders were essentially accused of unnecessarily refinancing borrowers into new loans in order to make large commissions.

For example, refinancing a brand new loan by some nominal amount, say .25% lower in rate, but charging borrowers thousands in the process.

Aside from harming homeowners who may have not benefited much if at all from a refinance, it also meant MBS investors were getting a raw deal when the loans packaged into securities were constantly being paid off via a fast refinance.

Because of the accusations, Freedom Mortgage was restricted from creating Ginnie Mae (GNMA) multi-lender pools with VA loans, along with two other GNMA issuers.

Freedom says it has since been working with Ginnie Mae to ensure its prepay speeds (how quickly mortgages are paid off via a refinance) are in line with those of other lenders to remain in compliance.

The takeaway here is to do your homework and know what you’re getting into, no matter which lender you choose to work with.

You should know if a refinance or particular loan product is suitable, instead of simply taking a lender or loan officer’s word for it.

In other words, do your due diligence to avoid getting taken for a ride.

Thoughts on Freedom Mortgage

  • They might be a good place to get a VA loan or other government-backed loan
  • I assume they are experts at closing these types of loans because they rank #1 nationally
  • But pay attention to interest rates and closing costs and be sure to shop around
  • Their lack of perks and technology might be a shortcoming

They certainly offer a wide variety of loan programs, and seem to be specialists when it comes to government lending.

That means they probably have higher success rates when it comes to closing these types of loans, perhaps if there are some hurdles to overcome.

The scandal involving loan churning is something to consider, though hopefully it’s behind them and they’ll be more careful when determining if a borrower will benefit from a refinance.

However, due to Ginnie Mae restrictions, their pricing may suffer if they aren’t able to pool the loans in the most profitable way. That could be passed on to borrowers.

As noted, I don’t know anything about their mortgage rates or closing costs for that matter, so it’s impossible to know where they stand pricing-wise.

Clearly that’s a very important piece of the pie, though sometimes just getting the loan to fund is enough.

Lastly, they don’t seem to have much going on technology-wise, such as an app or paperless process (or at least they’re not advertising it). But I’m sure that’ll come soon enough to match their peers.

As of July 15th, 2014, Freedom Mortgage began in-house servicing for all newly originated loans, meaning you won’t have to worry about them transferring your loan to some unknown company after it funds.

Freedom Mortgage Pros and Cons

The Pros

  • Offer a digital mortgage application powered by Ellie Mae
  • Can apply for a home loan online from any device in minutes
  • They offer all the major loan programs available
  • Excellent customer reviews
  • A+ BBB rating, accredited business
  • Licensed to lend in all 50 states and U.S. territories
  • Free mortgage calculators and mortgage glossary on their website
  • They service their own loans (instead of transferring them)

The Cons

  • Do not publicize mortgage rates
  • Do not list their lender fees

Freedom Mortgage vs. Veterans United

Freedom MortgageVeterans United
Claim to fame#1 VA refi lender in the nation#1 VA purchase loan lender
Founded in…19902002
Located in…Boca Raton, FLColumbia, MO
Specializes in…VA refinance loansVA purchase loans and refis
Available loan typesVA, FHA, USDA, conventionalVA loans only
Zillow rating4.86/5 from 1,800 reviews4.78/5 from 4,500 reviews
Where they’re licensedAll 50 states, D.C, Puerto Rico, U.S. Virgin IslandsAll 50 states and D.C.
2022 VA loan volume$14.0 billion$26.5 billion

Both Freedom Mortgage and Veterans United are top VA loan lenders, with Freedom formerly #1 nationally and Veterans United now #1 (UWM is #2 and Rocket Mortgage is #3).

Last year, Freedom originated roughly $14 billion in VA loans versus about $26.5 billion for Veterans United. So clearly the tables have turned lately.

The reason is Freedom primarily originates streamline refinance loans, while Veterans United was the #1 VA lender for home buyers.

In other words, Freedom mostly focuses on getting existing homeowners a lower mortgage rate, while VU helps new veteran home buyers get financing (and also does refinances).

Other than that, they are both highly-rated lenders and operate in all 50 states. Freedom goes a step further with licensing in Puerto Rico and the U.S. Virgin Islands.

With regard of available loan types, Freedom offers everything from VA loans to USDA, FHA, and conventional, while Veterans United sticks to VA lending only.

Both are reputable mortgage companies, with strong customer ratings and A+ Better Business Bureau ratings. They are also both accredited businesses with the BBB.

The deciding factor might be who has the lowest mortgage rates and/or if you like the loan officer you’re paired with.

5 thoughts on “Freedom Mortgage Review: Specialize in VA Loans But Offer Everything Else Too”

  1. Freedom has been fined 2.7 million for charging illegal inspection fees. After 2 years of research from my previous mortgage holding company, I’ve become in tune With recognizing red flags. Freedom mortgage uses Escrow as a way to launder your money with illegal fees into their bank account. I call that theft, and mortgage companies keep getting away with ridiculous fines; compared to what they have stolen. They implement prison sentences and the nonsense will stop.

  2. Freedom mortgage took over my VA loan recently at the same time my house had roof damage and needed a new roof. I had inside damage, too. My insurance sent me a check to get everything fixed, but I had to send it to Freedom mortgage lost draft department to get it signed and sent back to me. I sent the check by ups over night, so it got there the next day. I was thinking it would get signed and sent right back, but no, they told me it would be about fifteen days before it was mailed back to me. Now, I am 80yrs old, I need my house restored and I need my check signed and sent back asap. I am not a happy camper. Thank God that I did not sign it before sending it or else someone could cash the check. I do not trust the banking systems right now. So, what can I do to get my check back to me.

  3. Patsy,

    Sounds like your options are to be patient or hound them to put a rush on it given what you just described.

  4. Wondering if there is a direct contact to Freedom Mortgage to inquire on their VA loan assumption process and the current status of our loan assumption. We have a 3rd party authorization and await the application from them which states is 14 days? ==HOW CAN THAT BE IN 2023? So far in 2 weeks I have talked with 18 different CCR and NOT a single rep has told me the same answer to my questions on this process. So an asking for help from this site. I will work to sending emails to the list of names I can find in the assumption department, meanwhile, looking for more assistance.

    Also, where is the the assumption department located? NJ, FL, IN?

  5. The Truth About Mortgage .com lmfao
    Do your factual research.
    Funny you fail to mention anything about FMC having paid out over 1-billion dollars in homeowner lawsuits, CFPB settlements, FTC settlements, State AG settlements.
    By failing to provide this information establishes you are being the same. WORTHLESS

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